We're focusing on new things
No need to worry; you'll still have access to this feature, but unfortunately, we can no longer support the V1 Zendesk Application after 1st of September 2023. The good news, though, we're replacing it with new and improved features that will be even better. This feature is being replaced by V2 Zendesk Application. If you have any questions, do not hesitate to contact us at support@tymeshift.com.
If you decide not to track a specific agent's Zendesk activity automatically, make sure that you have disabled the option in Agent Permissions.
To do so, please follow these steps:
- Go to your tymeshift WebApp.
- Click on Admin
. - Click on Agent Permissions
. - Select the agent's name.
- Uncheck the
option.
Once this option is disabled, the agent will be the master of their own time, and they can decide when to clock in and out. In addition, the agent will also be able to manually enter their time and have it recorded on a ticket or a General Task by using the Add Time feature. You can edit an agent's timesheet later by following the steps shown in Manage Timesheets article.