Who's Working

With this tymeshift feature, you will be able to see what each agent is working on and how long they've been working on that particular task. Who's Working is excellent for keeping track of what agents are doing in real-time, and can also allow for better workload distribution on your team. Bear in mind that the Who's Working feature updates every 30seconds to 1minute.

Note: in order for your agents to have access to this feature, you need to enable it in Agent Permissions. Who's Working should typically be enabled for anyone with a Team Lead role or higher.

• Who's Working (tymeshift WebApp)
• Who's Working (Zendesk)
• Highlighting agents in Who's Working

Who's Working (tymeshift WebApp)

To access Who's Working in the tymeshift WebApp, please follow the steps below:

1. Log into your tymeshift WebApp.
2. Click on the Who's Working icon .
3. Filter the data by Group, Agent View, Agent Name, or Task. If you click on the agent's name, you will see a pop-up window with the current day's Agent Activity logged. 

Who's Working (Zendesk)

To access Who's Working in Zendesk, please follow the steps below:

1. Click on the tymeshift icon in the upper right corner of Zendesk.
2. Click on the Who's Working icon.
3. Filter the data by Group, Agent Name, or Task. If you click on the agent's name, you will see a pop-up window with the current day's Agent Activity logged. 

Note: Agent View filter is not available in Zendesk tymeshift app at this time.

Highlighting agents in Who's Working

You can choose to receive an alert when an agent is clocked in for longer than the amount of time you specify. To set up these alerts, just follow these steps:

1. Log into your tymeshift WebApp.
2. Click on Admin .
3. Scroll down to Global Settings.
4. Enable the option and select the period of time.