Yes. Light agents can use tymeshift to the full extent and same as any other user, you'll be charged for their licenses.
You are viewing legacy help center with outdated content. This site will be removed shortly. You can find the current Help Center articles for the Zendesk WFM platform here . If you have any questions, please reach out to your Account Executive or contact the Zendesk Support
Yes. Light agents can use tymeshift to the full extent and same as any other user, you'll be charged for their licenses.