Add a non-Zendesk user

It is possible to add non-Zendesk users to your tymeshift account. First, you will need to enable the Standalone Clock and then add non-Zendesk users (steps must be completed in that order).

• Enable Standalone Clock
• Add non-Zendesk users

Important: you should only add non-Zendesk users this way. Regular Zendesk agents will be automatically provisioned to tymeshift.

Enable Standalone Clock

This feature allows agents to track time on General Tasks that happen outside of Zendesk. Agents who use the Standalone Clock will be able to clock in and out of General Tasks without needing to access Zendesk.

To enable the Standalone Clock, follow these steps:

1. Go to Admin .
2. Click on Settings.
3. Enable the Standalone Clock within your Global Settings.

Add non-Zendesk users

You can add non-Zendesk users by following these steps:

1. Go to Admin .
2. Click on Agent Permissions .
3. Click on the button.
4. Fill in the information and click Add.

Note: non-Zendesk users can clock in from your web app (yourzendeskURL.tymeapp.com) by clicking on the clock icon  in the upper left corner of the screen.