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Disable Untracked Time

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Follow these steps to turn off Untracked Time and only track the time your agents are clocked into a Ticket, Chat, Voice, or General Task:

  1. Log into your tymeshift WebApp.
  2. Go to Admin admin.png.
  3. Click on Settings.
  4. Scroll down and select Show Advanced Options.
  5. Unselectuntracked.jpg.

Important: if you disable Untracked time, your agents will not see the Start or End day button.

 

 

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