You are viewing legacy help center with outdated content. This site will be removed shortly. You can find the current Help Center articles for the Zendesk WFM platform here . If you have any questions, please reach out to your Account Executive or contact the Zendesk Support

Manage Timezones

Avatar
  • Updated
Follow

Setting Account Timezone ensures the tymeshift App will show the correct date and time for your region. If your team is global, tymeshift's Timezone Switcher will allow you to apply other timezones when you make schedules, monitor daily work, and more.

Account Timezone

You can set your Account Timezone in the tymeshift App inside Zendesk or from the tymeshift WebApp. Once it's set, it will be assigned as a default timezone for all your team members, unless you specify otherwise in User Timezone.

       From the tymeshift App inside Zendesk:

  1. Click on the tymeshift icon in Zendesk.
  2. Click on Admin from the left side menu.
  3. Click on Settings.
  4. Locate the Timezone section.
  5. Select the appropriate timezone.
  6. Your settings will save automatically.

       From the tymeshift WebApp:

  1. Click on Admin 1.png.
  2. Click on Settings.
  3. Locate the Timezone section.
  4. Select the appropriate timezone.
  5. Your settings will save automatically.

User Timezone

Working with a global team? You can easily define a specific timezone for each agent by following these steps:

  1. Go to Admin 2.png.
  2. Click on Agent Permissions 3.png.
  3. Select the agent whose timezone you'd like to change.
  4. Click on Profile Settings.
  5. Click on Image_2021-07-13_at_11.48.14_AM.jpg.
  6. Select the appropriate timezone from the dropdown list.

Important: updating the User Timezone will override the timezone you have chosen in Account Settings. That means that your agents will see the timezone you chose for them and not the default account timezone.

Timezone Switcher

You can use this feature throughout tymeshift to change the timezone you see. It's helpful for quickly calculating timezone differences among your agents. To access it, simply click on the Timezone Switcher icon 5.png in the upper right corner of your screen.

Here are a few things to keep in mind about the Timezone Switcher:

  • The Timezone Switcher overrides whatever timezone you have in your Account Settings.
  • The timezone you use when creating a Schedule should match the timezone of the team/agent that you are scheduling.
  • The Timezone Switcher helps you to see your agents’ activities in their exact timezone. 

true true true

 

 

 

Article images?

Related articles