We're focusing on new things
No need to worry; you'll still have access to this feature, but unfortunately, we can no longer support the Schedules after 1st of December 2023. The good news, though, we're replacing it with new and improved features that will be even better. This feature is being replaced with Schedules. If you have any questions, do not hesitate to contact us at support@tymeshift.com.
This is a legacy feature that is no longer available for customers who signed up for Tymeshift after July 27th, 2022. The functionality in this feature is now available in Schedules.
Intraday Schedules help managers to assign specific tasks or support channels to their team during each daily shift. This feature allows managers to assign a task during a certain time period as well as organize agents’ break and lunchtime rotations. Agents can also easily see which activities they should be working on during certain times of the day thanks to Intraday Schedules.
To create Intraday Schedules, follow the steps below:
- Log into your tymeshift WebApp.
- Click on Schedule
. - Click on the
button. You can use a Shift Template or create one from scratch for this specific scheduling period. - Scroll down and check the
button. - Set your Intraday Schedule:
- Left-click on each time box to change the task for that period. You can assign activities like Tickets, Chat, Voice, and General Tasks such as Break, Lunch, etc.
- Right-click on each time box to add notes, copy the task to the right or left, and increase or decrease its duration. Each time interval is set to 30 minutes by default, and the smallest time increment you can assign is 10 minutes.
6. Click 
and remember to click the 
button so that your agents can see the latest changes.
Note: if you need to change Intraday Schedules for your agents, you can always do so by using different Schedule Views.