This metric represents the total number of chats requested by visitors that were answered by an agent.
Chats Served Metric shows us the NUMBER of CHATS an agent worked on.
Formula: 1 chat ticket # = 1 chat served
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This metric represents the total number of chats requested by visitors that were answered by an agent.
Chats Served Metric shows us the NUMBER of CHATS an agent worked on.
Formula: 1 chat ticket # = 1 chat served