Yes, you can create custom Rules that send Notifications to the appropriate manager based on an agent's performance. For example, you can set the system to send a notification when an agent is idle on Untracked Time for too long.
Yes, you can create custom Rules that send Notifications to the appropriate manager based on an agent's performance. For example, you can set the system to send a notification when an agent is idle on Untracked Time for too long.