Zendesk has even created the invitation-only Suite Ready Program, that offers Suite Ready members exclusive discounts on apps Zendesk hand selects from their marketplace. Zendesk also hosts fantastic events around the globe. These functions encourage idea exchanges and help customer experience enthusiasts from around the world to connect. The tymeshift team not only loves attending these events, but we are also frequent sponsors and partners at them.How tymeshift integrates with Zendesk
Since tymeshift was built just for Zendesk, installing it within Zendesk is simple (it only takes a few minutes). Once installed, tymeshift will sync with your Zendesk account, import your users and groups, and begin tracking the activity your agents are doing within Zendesk. It's important to note that what you do in tymeshift won't impact your Zendesk at all. tymeshift will automatically create an account for any user in your Zendesk that has an assigned role greater than ‘End User.’ Don’t worry; you can remove users and add them as often as you would like.
The data that tymeshift collects from Zendesk is mostly related to agent activity and productivity. For example, tymeshift records when a ticket was solved, which agent solved it, and when. This information helps teams to get a full understanding of agent productivity and the volume the entire team is handling at any given time.
To learn more about how tymeshift can help boost your team's transparency and keep everyone more engaged, watch one of our webinars or contact us for a one-on-one walkthrough.