You are viewing legacy help center with outdated content. This site will be removed shortly. You can find the current Help Center articles for the Zendesk WFM platform here . If you have any questions, please reach out to your Account Executive or contact the Zendesk Support
Yes, you can configure each agent's permissions on a granular level to control which features they can access in tymeshift. You can also configure the tracking behavior for each agent. Check out this article about Agent Permissions for more information.
