Track time for non-Zendesk users

If you have agents that don't use Zendesk, but you still want to track their time and activity, follow the steps below:

1. Add a non-Zendesk User
2. Track the activity of a non-Zendesk user

While you use Automatic or Manual Tracking to collect time and ticket data, you should also track activity outside of Zendesk to get a full picture of each agent's day. Tasks like meetings, breaks, and more should be tracked as General Tasks.