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  1. tymeshift
  2. Admin

Intro to tymeshift

  • tymeshift 101
  • What is WFM?
  • Quick Start Guides
  • tymeshift & Zendesk
  • tymeshift trial account

Installing tymeshift

  • Tymeshift requirements
  • Install Tymeshift for Zendesk Support
  • Install and Authorize tymeshift for Zendesk Chat App
  • Login options

Basics settings

  • Global account Settings
  • Manage Timezones
  • Set account Themes
  • Create and manage Rules
  • Create and manage Notifications
  • Change Channel Colors
See all 8 articles

User Permissions

  • Agent Permissions
  • Profile Fields in tymeshift
  • Export an agent list
  • Roles in tymeshift
  • Tymeshift App in Zendesk Support
  • Access the Admin Log

Managing users

  • Activate, deactivate or restrict users
  • Agent Views
  • Add a non-Zendesk user
  • Zendesk Role and Group restrictions
  • Change tymeshift account owner
  • Use tymeshift with IP restrictions and URL whitelists

Integrations

  • Slack integration

Announcements

  • Zendesk Makes Strategic Investment in tymeshift
  • Migration from Apps Framework v1 to v2
  • Zendesk Suite Ready Program
  • Release Notes

Security

  • Data center and network security
  • General Data Protection Regulation (GDPR)
  • HIPAA Compliance

Frequently Asked Questions

  • How Rules behave with New Tickets
  • How many log in attempts do I have?
  • Can I edit the user's permissions if they have a role assigned?
  • Does Tymeshift support SAML SSO?
  • How can I rename my tymeshift domain after I changed it in Zendesk?
  • Why do I need to install two tymeshift apps (Chat & Support)?
See all 14 articles
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