Frequently Asked Questions

• How channels are defined in the Summary Report?
• Why are my Solved Ticket numbers different in Zendesk and tymeshift?
• How should I choose reporting metrics?
• Can tymeshift metrics integrate with Zendesk Explore?
• Can I see data from before I installed tymeshift?
• When I calculate the value of a metric myself, I find that it's slightly different than the report. Why?