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  1. tymeshift
  2. Tracking & Monitoring

Omnichannel tracking

  • Talk+
  • Glossary of terms
  • Manage Timesheets
  • Install Quicktab Chrome Extension
  • Automatic tracking (omnichannel)
  • Add time to a ticket
See all 12 articles

Real-time monitoring

  • Customizable Dashboards
  • States Dashboard
  • Who's Working
  • Agent Activity
  • Timecard
  • Dashboard

Frequently Asked Questions

  • Can I share Customizable Dashboards with other team members?
  • How many Customizable Dashboards can I create?
  • Can tymeshift alert managers about agents' performance?
  • Can I distinguish bio/bathroom breaks from other breaks?
  • Does tymeshift track Suspended Ticket activity?
  • Can I create my own Aux Codes or Aux Statuses?
See all 11 articles
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